Shipping policy
Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing may take an additional 1–2 business days.
Shipping Destinations
We currently ship to the following countries and regions: Hong Kong, United States, United Kingdom, Canada, Australia, and Singapore.
Shipping Methods & Estimated Delivery Times
| Destination | Method | Estimated Delivery |
|---|---|---|
| Hong Kong | SF Express | 2–3 business days |
| United States | Standard | 8–15 business days |
| United States | Express | 3–5 business days |
| United Kingdom | Standard | 10–12 business days |
| United Kingdom | Expedited | 3–5 business days |
| Canada | Standard | 8–15 business days |
| Canada | Expedited | 3–5 business days |
| Australia | Standard | 8–15 business days |
| Australia | Expedited | 3–5 business days |
| Singapore | Standard | 8–10 business days |
| Singapore | Expedited | 3–5 business days |
Exact shipping costs are calculated at checkout based on your delivery address, order weight, and selected method.
Customs & Import Duties
United States: All orders to the United States are shipped Delivered Duty Paid (DDP). All applicable customs duties, taxes, and import fees are calculated and collected at checkout — there are no surprise charges upon delivery. The price you pay at checkout is the final price.
All other destinations: International orders outside the United States may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping rates. We recommend checking with your local customs authority for applicable fees before placing your order.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update in the carrier's system.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier on your behalf.
Contact Us
For any shipping-related questions, please reach out to us at:
sales@woodenislands.shop
woodenislands@gmail.com