Shipping policy
Shipping Policy
Last updated: [August 13, 2025]
Where We Ship
- We currently ship to many countries worldwide.
- If your country appears at checkout, we can ship there. If it does not appear, we do not currently deliver to that destination.
Order Processing Time
- Processing time: 2–3 business days after order receipt or payment confirmation.
- Business days do not include weekends or public holidays.
- Each order is prepared to ensure product quality before dispatch.
Shipping Methods and Costs
- Available options and prices are shown at checkout based on your delivery address.
- Typical options:
- Standard Shipping: 8–15 business days, from USD 5.90
- Expedited Shipping: 3–5 business days, from USD 29.00
- Actual rates and delivery times may vary by destination, package weight, and carrier availability.
Estimated Delivery Times
- The timeframes above are estimates provided by carriers and may be affected by customs, weather, peak seasons, or unforeseen delays.
Order Tracking
- Once your order ships, you will receive a shipping confirmation email with a tracking number and link.
- Tracking information may take 24–48 hours to update after dispatch.
Address Accuracy and Delivery Issues
- Please ensure your shipping address is complete and accurate. We are not responsible for non-delivery due to address errors.
- If a package is returned to us due to incorrect address or failure to collect, we can reship it to a corrected address; additional shipping fees may apply.
Split Shipments
- To ensure the fastest delivery, items in the same order may ship in separate packages at no extra cost.
Lost or Damaged Parcels
- If your package is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date or receipt. We will work with the carrier to resolve the issue.
- Please keep all packaging and provide photos for damage claims.
Pre‑Order and Made‑to‑Order Items
- Orders containing pre‑order or made‑to‑order items will ship when all items are ready unless otherwise stated on the product page.
Changes and Cancellations
- We can modify or cancel orders only before they are processed for shipping. If you need to make a change, contact us as soon as possible with your order number.
Contact Us
- Questions about shipping?
Email: sales@woodenislands.shop or woodenislands@gmail.com
- Business hours: Monday–Friday, 9:00–18:00 [HKT]
Note on USA Shipping
We currently do not ship to the United States (USA). This may change in the future. You can subscribe to our newsletter for updates.
If you have any questions about your destination or shipping options, don't hesitate to reach out. Thank you for choosing Wooden Islands!