Refund policy

Wooden Islands Return Policy

30-Day Satisfaction Guarantee  
At WoodenIslands.shop, we are committed to delivering top-quality designs and reliable products. Our 30-Day Return Policy begins from the date of delivery, so you can purchase with confidence.

Quality Guaranteed
Every item undergoes a strict quality check before shipment. If your order arrives defective or damaged, contact us within 30 days. We'll arrange a replacement or refund—no returns necessary. Please email clear photos or a video of the issue along with your order details to:  
- info@woodenislands.shop  
- Woodenislands@gmail.com

Our support team will respond within 48 hours.

How to Request a Return  
For Defective or Damaged Items: 
1. Email our support team with your order number, photos or video of the issue, and a brief description.  
2. No need to return the defective item—just send us the proof.  
3. Your refund or replacement will be processed within 48 hours.

For Non-Quality Related Returns:
1. Contact us within 30 days of delivery to request a return and receive return instructions.  
2. Customers are responsible for return shipping costs. Please provide the shipping label and tracking information to our support team.  
3. Once we receive your return and inspect it, your refund will be processed.

Shipping Costs:  
- Quality Issues: We cover all Shipping costs.  
- All Other Returns: Customers pay for return shipping. Original shipping fees are non-refundable.

Refund Timeline & Method 
- Refunds are issued to your original payment method.  
- Allow 2–3 weeks for us to receive and process your return.  
- After processing, refunds typically post within 3–5 business days.

Contact Us 
Questions? Need help making a return?  
Our Customer Support is available 24/7:  
- info@woodenislands.shop  
- Woodenislands@gmail.com

Policy Updates  
Wooden Islands reserves the right to update this policy at any time. Changes will be posted on this page.