Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Destinations
We ship to Hong Kong, Mainland China, Macau, Taiwan, and select countries across Asia-Pacific (including Japan, South Korea, Singapore, and Australia), as well as the United States, Canada, the United Kingdom, and Europe.
Estimated Delivery Times
- Hong Kong: 2–5 business days
- Mainland China, Macau & Taiwan: 5–10 business days
- Asia-Pacific: 7–14 business days
- US, Canada, UK & Europe: 10–14 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control.
Shipping Methods and Costs
Available options and prices are shown at checkout based on your delivery address. Typical options include:
- Standard Shipping: 8–15 business days, from USD 5.90
- Expedited Shipping: 3–5 business days, from USD 29.00
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier.
Contact Us
Questions about shipping?
Email: sales@woodenislands.shop or woodenislands@gmail.com